Addiction Recovery Services - All calls are confidential
814-818-0002

Alpine Springs understands that reaching out for help is a crucial step in your recovery journey, and we are available to assist you day or night. Our addiction recovery centers are open 24/7. To alleviate any concerns about the initial phone call, we want to assure you that our calls are never recorded and are always kept 100% confidential. When you call, we will ask you a few questions to better understand your situation and assess your needs for rehab services. After reviewing your assessment, our experienced staff will determine the most appropriate level of care for you or your loved one.

During the call, you can expect us to ask about the client and their situation. Here are some of the questions we may ask:

• What are the current issues or concerns that prompted the phone call?
• Does the individual have any previous treatment history?
• Does the individual have a co-occurring disorder that requires treatment at a residential level of care or a partial hospitalization level of care?
• Does the individual have an insurance policy to cover the treatment?

Prior to your arrival, our staff will verify your health insurance coverage and discuss any potential out-of-pocket expenses based on your policy. The specific out-of-pocket costs may vary depending on your insurance coverage. Our admissions coordinator will contact your insurance company directly to determine the appropriate level of care for you or your loved one.

Once the admissions coordinator has gathered the necessary information, the next step is to schedule the client for admission as soon as possible. We offer admission dates and times seven days a week, and we can arrange transportation to pick up the client.

Patients come to Alpine Springs from various locations in the tri-state area. From the moment a potential client contacts our facilities, we start working with them and their family to initiate the recovery process on an individualized basis. We can assist with travel arrangements, or clients can make their own travel arrangements to our facilities.

Since discharge dates depend on the completion of a client's personalized program, our staff can also help make return transportation plans accordingly.

Clients are met by a staff member who will escort them to the appropriate Alpine Springs facility and begin the paperwork process. All consent forms and release information along with financial paperwork is discussed and any questions are answered. A medical assessment follows, and the client is assisted through the check-in process by a residential coordinator on hand to answer any questions about rules and regulations. The staff is also here to help with family medical leave paperwork and can communicate with a client’s personal doctor, job supervisor, lawyer or probation officer when necessary. In most cases, this is all handled in the first 24 hours of a client’s stay.